Where do you deliver?
We offer delivery to customers islandwide across Sri Lanka, including major cities and rural areas.
Customer care
Shipping & Delivery
Clear delivery information for orders travelling across Sri Lanka, from checkout details to careful packaging and courier contact.
How long does delivery take?
Delivery times may vary depending on your location and courier service. Once your order is dispatched, you’ll receive the relevant delivery information. Delivery usually takes 2–3 working days.
How do I provide my delivery details?
Please provide your full name, working contact number and complete delivery address when placing your order. A clear and complete address helps us avoid delivery delays.
Will the courier contact me?
Yes. The delivery service may contact you using the phone number provided with your order.
How are perfumes packaged?
Every order is carefully packed to help protect your fragrance during transportation. We take extra care with bottles and gift packaging.
Can I track my order?
Where tracking is available, we can provide the relevant tracking details after your order has been dispatched.
What if my package arrives damaged?
Please contact us as soon as possible and provide clear photos or videos of the package and product. We’ll review the issue and assist you accordingly.
What if I’m not available when the courier arrives?
The courier may contact you to arrange delivery. Please keep your phone available around the expected delivery time to avoid delays.
Need help with your delivery?
We’re here to assist
If you have any questions about your order or delivery, contact The Drop and our team will assist you.