Frequently Asked Questions

Yes. At The Drop, we only sell genuine, authentic fragrances. We do not deal in replicas, clones, or counterfeit products. We take authenticity and product quality very seriously.

Yes. Our fragrances are available as decants, allowing you to try a scent before investing in a full bottle.

Yes. We provide islandwide delivery across Sri Lanka. Delivery usually takes 2–3 working days.

You can place an order directly through our website. You can also contact us through WhatsApp or our social media channels for assistance with your order.

Of course. You can visit The Drop in Matara and experience our fragrances in person before making your choice.

Yes. We encourage customers visiting our store to test fragrances and choose something that genuinely suits them.

Yes. We offer fragrances for men, women and unisex wearers, with options for different styles, occasions and budgets.

Absolutely. Tell us what kind of scent you like, when you plan to wear it and your budget. Our team can help you find suitable options.

Yes. We can arrange gift packaging for selected purchases, making your fragrance a little more special.

We carefully source our products and prioritize authenticity. Where applicable, customers can also check available batch, QR or authentication information on the product.

Please contact us as soon as possible with clear photos or videos of the package and product. We’ll review the issue and assist you according to our applicable return or replacement policy.

Because fragrances are personal-use products, returns and exchanges may be subject to specific conditions. Please contact us before opening the product if you have any concerns.

We’re located at No. 43A 1/2, Kumarathunga Mw, Matara, opposite the rear-side parking area at Keells.

For orders, product recommendations or any questions, contact us through WhatsApp or our social media pages. We’re happy to help you find your next signature scent.